Voice
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Agents
Captures
Usage
Numbers
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Agent
Number (E.164)
Business name (caller hears this)
Voice
sage
alloy
echo
shimmer
coral
ballad
verse
Greeting
Instructions (persona & behavior — blank = sensible default)
Handoff SMS to
Transfer number (human)
Transfer mode
(no policy — rules defaults)
always — any request connects
rules — hours + triggers below
never — AI only
Timezone
Start
End
Days
caller asks for a person
urgent matters
Trigger keywords (comma-separated)
Capture webhook URL
Webhook secret
Save — applies on next call
Delete
The engine is brand-neutral: callers hear the business name above, never a product name.
Recent captures
all numbers
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Usage — this month (per client number)
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