Buy a number to get one instantly, or fill in the essentials below for a number you already own, then hit Save. Either way, the next call is answered by your configured agent.
The Twilio number callers dial. This is the agent's identity.
Which realtime engine answers this number. Applies on the next call.
The roster follows the engine above.
Leave blank for a sensible default built from the business name. If you enable recording below, include a disclosure here (“calls may be recorded”).
What the agent knows and how it behaves. The default already captures the caller's name, number and reason.
With a number set, the agent can connect callers to a real person. When the transfer is allowed is your policy:
Hours of operation - live transfers connect only during these hours. Outside them the AI gracefully takes a message. Defaults to Florida (Eastern) business hours.
If the human doesn't pick up within 20s, the caller is offered voicemail - a transfer never dead-ends.
Every call's capture (lead + summary + transcript) is always stored here in the console. Optionally also push it out:
A text after each call, sent from the business's own number.
Recording-consent laws vary by region. If enabled, put a disclosure line in the greeting (e.g. “this call may be recorded”).