Fill in the essentials below and hit Save. That's it — the next call to the number is answered by your configured agent.
The Twilio number callers dial. This is the agent's identity.
Leave blank for a sensible default built from the business name. If you enable recording below, include a disclosure here (“calls may be recorded”).
What the agent knows and how it behaves. The default already captures the caller's name, number and reason.
With a number set, the agent can connect callers to a real person. When the transfer is allowed is your policy:
If the human doesn't pick up within 20s, the caller is offered voicemail — a transfer never dead-ends.
Every call's capture (lead + summary + transcript) is always stored here in the console. Optionally also push it out:
A text after each call, sent from the business's own number.
Recording-consent laws vary by region. If enabled, put a disclosure line in the greeting (e.g. “this call may be recorded”).